PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A HOLIDAY RESERVATION REQUEST WITH US (WHETHER BY TELEPHONE, INTERNET OR E-MAIL), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.

Booking and paying for your holiday

When you book the holiday by completing a holiday booking form or by making a telephone booking you will either have to pay the deposit (50% of the total charge), or, if it is 8 weeks or less before you go, the full cost of the holiday. We reserve the right to refuse any booking. The person making the booking must be 18 or over at the time of the booking and be present on the holiday for its entire duration. Once you have booked and paid the deposit, a contract will exist between us. Our contract is binding on you and all members of your party, including children. We will issue an invoice confirming the holiday details and price. Please check all paperwork that we send you carefully and contact us immediately if you have any queries. Full payment must be received by us at least 8 weeks before departure (the due date is stated clearly in the holiday confirmation form sent you), otherwise we will be entitled to cancel your holiday with loss of deposit. Any charges made by our bank for handling dishonoured cheques, bank transfers or any other payments must be reimbursed by you to us within 7 days of our request to do so.

Changes made by you

If, after our contract is formed, you would like to make any amendments to your booking you can contact us to see if your request can be accommodated. However, please note that any amendment is subject to our acceptance. All amendments will be subject to a €30 amendment fee plus any additional cost arising from the amendment you wish to make. There are also additional charges for specific amendments made at any time of the year, as detailed below: * if, after our contract is formed, you reduce the number of nights in the accommodation, you must still pay for the full duration * a change made within 10 weeks of departure, where you alter the holiday dates, shorten the holiday duration or cancel any booking may incur cancellation charges as shown below * a change of date by more than 2 weeks will be treated as a cancellation of the original holiday

Cancellation by you

You must give notice to cancel in writing signed by the person who made the booking. The effective date of the cancellation will be the date we receive your written instruction. In this event a cancellation charge will become payable by you to cover our reasonable costs. If we are unable to re-let the accommodation for the period of the cancelled holiday you must pay the charges shown below which may be recoverable by you under your travel insurance policy, depending on its terms: Number of days before departure Cancellation charge as % of total holiday cost* More than 56 days Loss of deposit 22 - 56 days 75% Less than 21 days 100% *excludes amendment fees that are not refundable in the event of cancellation If the holiday accommodation is re-let, monies received by us for the re-let holiday, less the deposit and any extras already paid by the holidaymaker, may be refunded to the holidaymaker within 2 weeks after the re-let holiday has taken place. Holiday cancellation insurance is not provided by the property owner and is not included in the price of the holiday. All holidaymakers are recommended to take independent advice on appropriate holiday insurance.

Changes made by us

From time to time we may have to change your holiday arrangements and, if so, we will notify you as soon as reasonably possible. If the accommodation becomes unavailable for whatever reason, you will receive a full refund of all monies you have paid to us. We will then have no further liability to the holidaymaker in that respect.

Your responsibility

During the period of the holiday you undertake the following:

1. that the property will be used solely for the purpose of a holiday for the whole holiday party;

2. to show due consideration for other people. If any member of the party abuses the property or displays dangerous, offensive or rude behaviour to us or any third party (e.g. neighbours), we have the right to ask the holiday party to leave the accommodation before the end of the holiday. If this happens, the holiday shall be treated as being cancelled by the holiday party and the members of the holiday party shall have no claim against us for compensation or reimbursement whatsoever;

3. to allow us access to the accommodation at any reasonable time during the period of the holiday;

4. to keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state of repair and condition as at the beginning of the holiday and to ensure at the end of the holiday that the property is left in the same state or order and cleanliness in which it was found. We reserve the right to levy an additional charge for any extra cleaning required after the holiday party’s occupancy and for any consequential loss;

5. to report as soon as possible to us any breakages or damage caused by the holiday party during the holiday and to reimburse us with the cost of the replacement. We reserve the right to make a claim against the holiday party for repair or loss as a result of damage caused;

6. the holiday party must not allow any person other than guests booked and staying in the property for their holiday to use the facilities and amenities of the property.

Our liability to you

We accept no liability to the holiday party for any loss, damage or injury, howsoever caused to the holiday party or to the holiday party’s personal property during their stay at the accommodation, except to the extent such loss, damage or injury is caused by our negligence or wilful default.

If you have a complaint

In the unlikely event the holiday party may have cause for dissatisfaction this must be made known to us as soon as possible and we will do everything reasonably possible to resolve it.